Terms and Conditions

Effective date and last updated: 6 October 2026 · Applies to: NxtBanking (a product of Laraware Private Limited), its websites, APIs, dashboards and partner platforms.

1. About these terms

These Terms and Conditions ("Terms") form a binding agreement between you and Laraware Private Limited ("NxtBanking", "we", "us"). They apply when you visit our websites, create an account, integrate our APIs or use our dashboards, white-label platforms or apps (together the "Services"). By using the Services you agree to these Terms, our Privacy Policy and the service-specific policies listed in section 3. If you use the Services on behalf of a business, you confirm you are authorised to bind that business.

2. Nature of our Services

NxtBanking is a software and API infrastructure provider. Where a service involves a regulated activity (for example BBPS bill payments, AEPS cash withdrawal, money transfer or prepaid recharge), that activity is carried out by the licensed or authorised entity concerned (such as a Bharat Bill Payment Operating Unit, a sponsor bank, a Payment Aggregator or a payment system operator) under its own licence and rules. NxtBanking does not hold customer funds as a bank, does not issue payment instruments and does not claim any licence or authorisation that it has not been granted.

Our Services include API and software access for AEPS, BBPS, mobile and DTH recharge, domestic money transfer, UPI and payment collection, payouts, KYC and verification, and white-label fintech platforms. Availability of each service depends on your onboarding, the approval of our banking and operator partners, and applicable regulation.

3. Policies that form part of these Terms

• Privacy Policy
• Refund and Cancellation Policy
• Grievance Redressal Policy
• BBPS Policy
• AEPS Policy
• Recharge and Bill Payment Policy
• KYC and Anti-Money Laundering Policy
• Data Protection and Information Security Policy
• Cookie Policy
• Acceptable Use Policy
• Disclaimer

If a service-specific policy conflicts with these Terms for that service, the service-specific policy prevails.

4. Eligibility and onboarding

• You must be at least 18 years old and legally capable of entering a contract in India.
• You must complete KYC and business verification and give accurate, complete and current information.
• We and our partners may accept, reject, limit or suspend onboarding at our discretion and as required by law or by our bank, NPCI or operator partners.
• You must keep your information up to date and inform us within 7 days of any change in ownership, address, contact or licence status.

5. Account security

• You are responsible for all activity under your credentials, API keys, IP whitelists, tokens and devices.
• Keep credentials confidential. Report any suspected compromise immediately to support@laraware.com.
• We may require multi-factor authentication, IP whitelisting or device binding for security.

6. Fees, wallet and settlement

• Fees, commissions, margins and taxes are as stated in your commercial agreement, rate card or dashboard. GST and other taxes are charged extra unless stated otherwise.
• Where a prepaid wallet or balance is used for transactions, you must maintain sufficient balance. Transactions fail if the balance is insufficient.
• Settlement of commissions and payouts follows the timelines in your agreement and the rules of the relevant bank or operator. Settlement may be delayed or held for risk, compliance, dispute or court-order reasons.
• We may set off amounts you owe us, including chargebacks, reversals, penalties and refunds, against any balance or payout due to you.
• Invoices not disputed in writing within 15 days are treated as accepted.

7. Your obligations

You agree to:

• Use the Services only for lawful purposes and in line with the Acceptable Use Policy.
• Collect the consent and customer information that the law and our partners require, and display the receipts, rates, charges and complaint details that applicable rules require.
• Comply with RBI, NPCI, UIDAI, BBPS, TRAI, PMLA and other regulations that apply to your activity, and with the instructions of our partner banks and operators.
• Ensure that the registered devices, biometric devices and software you use are certified and used as prescribed.
• Never store Aadhaar biometric data, card data, PINs or OTPs, and never ask customers for them outside the approved flow.
• Cooperate with audits, due-diligence reviews, investigations and information requests.

8. What you must not do

You must not misuse the Services for money laundering, terror financing, fraud, structuring, circular or fictitious transactions, unauthorised money transfer, gambling or any activity prohibited by law, or reverse-engineer, scrape, overload or attempt to breach the Services. See the Acceptable Use Policy.

9. Suspension and termination

We may suspend, restrict or terminate your access immediately and without notice where we suspect fraud, misuse, breach of law or these Terms, where a partner or regulator requires it, or where your KYC lapses. Either party may terminate on 30 days' written notice unless your agreement says otherwise. On termination, outstanding dues become payable, and we will release remaining balances after reconciliation, subject to legal holds and pending disputes.

10. Intellectual property

All software, APIs, documentation, logos, trademarks and content of the Services belong to Laraware Private Limited or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription. You may not copy, sublicense, resell (except under a written white-label or reseller agreement), or create derivative works.

11. Confidentiality

Each party must keep the other's non-public business, technical and commercial information confidential and use it only for the purpose of the Services, except where disclosure is required by law, a regulator or a court.

12. Disclaimer of warranties

The Services are provided on an "as is" and "as available" basis. Transaction success depends on third parties such as banks, NPCI, billers and telecom operators. We do not guarantee uninterrupted or error-free service, or the accuracy of bill, balance or operator data supplied by third parties. See the Disclaimer.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data or goodwill. Our total liability for any claim relating to the Services is limited to the fees you paid to us for the Service in the 3 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.

14. Indemnity

You will indemnify and hold harmless NxtBanking, its directors, employees and partners against claims, penalties, losses and costs arising from your breach of these Terms or law, your misuse of the Services, your failure to obtain required consents or licences, or fraudulent transactions originating from your account.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of banks, NPCI, telecom or power, natural disasters, cyber-attacks, government action and regulatory change.

16. Complaints and disputes

Raise complaints as set out in the Grievance Redressal Policy. Before starting formal proceedings, the parties will try to resolve disputes in good faith within 30 days. Unresolved disputes will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat is Lucknow and the language is English.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the arbitration clause, the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction.

18. Changes to these Terms

We may update these Terms to reflect changes in law, regulation or our Services. The updated Terms apply from the effective date shown on this page. Continued use after that date means you accept them. For material changes we will notify you by email or in the dashboard.

19. General

These Terms, with the policies above and your commercial agreement, are the entire agreement between us. If any provision is held unenforceable, the rest remains in effect. No delay in exercising a right is a waiver. You may not assign these Terms without our written consent. Notices to us go to legalteam@laraware.com and to our address below.

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