Effective Date: [Insert Date]
At TPIPay, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our platform and services, you agree to the terms mentioned in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information:
- Name, contact details (phone number, email), and address.
- Aadhaar number and bank account details (for AePS transactions).
b. Usage Information:
- Transaction history, payment details, and service usage data.
- Device information such as IP address, device type, and operating system.
c. Location Data:
- Real-time location to facilitate certain services, such as nearby service centers or Business Correspondents.
d. Communication Data:
- Information from customer support interactions, surveys, and feedback.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process transactions, including AePS, UPI payments, money transfers, and recharges.
- To verify your identity and ensure secure access to your account.
- To improve user experience, offer personalized services, and communicate updates.
- To detect and prevent fraud, unauthorized activities, and other security issues.
- To comply with legal obligations and regulatory requirements.
3. Sharing Your Information
We may share your information with:
- Authorized Partners: For processing transactions, providing customer support, and enabling additional services.
- Regulatory Authorities: To comply with legal requirements, investigations, or judicial processes.
- Third-Party Service Providers: For analytics, marketing, and operational support.
Note: We do not sell your personal data to any third party.
4. Data Security
TPIPay implements strict security measures, including:
- Encryption to protect sensitive information.
- Regular audits and security checks.
- Restricted access to personal information to authorized personnel only.
Despite these measures, no system is completely secure. We encourage you to maintain strong passwords and report any suspicious activities.
5. User Rights
You have the following rights regarding your personal data:
- Access: Review the data we collect about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data, subject to legal or contractual obligations.
- Opt-Out: Manage communication preferences and opt out of promotional messages.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on the platform by:
- Remembering user preferences.
- Tracking user activity for analytics and improving services.
You can disable cookies through your browser settings, though it may affect some features of our platform.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated via email or platform notifications. Continued use of TPIPay after updates indicates your acceptance of the revised policy.
8. Contact Us
If you have questions or concerns about our Privacy Policy or data handling practices, please contact us at:
Email: support@tpipay.com
Phone: [Insert Phone Number]
Address: [Insert Office Address]
Your trust is valuable to us. At TPIPay, we are committed to protecting your privacy and ensuring a secure, transparent experience.